1. Information We Collect
When you book a service, contact us, or use our website, we may collect the following information:
- Contact details — your name, mobile number, email address and service address.
- Service details — the type of service requested, your preferred date and time, and your RO unit's brand or model where shared.
- Communication records — messages, call notes or WhatsApp conversations related to your booking or support request.
- Website usage data — pages visited and general interaction data, collected automatically when you browse our site.
2. How We Use Your Information
We use the information we collect to:
- Confirm and schedule your service booking, and assign a technician to your locality.
- Contact you about your appointment, service status, or AMC renewal.
- Improve our services, respond to feedback, and resolve complaints.
- Send service reminders or offers, where you have not opted out of such communication.
- Maintain internal records for warranty and support purposes.
3. How We Share Your Information
We do not sell your personal information. We may share limited details with:
- Our own technicians and service staff, strictly to carry out your booked service.
- Payment processors, if you choose to pay digitally for a service or AMC plan.
- Government or regulatory authorities, only where required by applicable law.
4. Data Security
We take reasonable technical and organisational steps to protect the information you share with us from unauthorised access, alteration or misuse. However, no method of transmission over the internet or mobile networks is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your booking and contact information for as long as necessary to provide our services, honour warranty periods, and comply with our legal and accounting obligations. You may request deletion of your data at any time, subject to any active warranty or legal record-keeping requirements.
6. Cookies and Website Data
Our website may use basic cookies or similar technologies to remember your preferences and understand how visitors use our site. You can control or disable cookies through your browser settings; doing so may affect some website features.
7. Your Rights
You may contact us at any time to:
- Ask what personal information we hold about you.
- Request correction of inaccurate details.
- Request deletion of your information, where legally possible.
- Opt out of promotional messages or reminders.
8. Children's Privacy
Our services are intended for use by adults booking household or commercial RO services. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised "last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
- Phone: +91 85444 05971
- Email: care@roservicecenter.in
- Address: Boring Road, Patna, Bihar - 800001